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GETTING TO KNOW US
Head to Sole Skin Essentials Shop is based in MANILA, PHILIPPINES. We’re one of the pioneer sellers of whitening products. We have tie up with different dermatologists and doctors and we supply different expensive derm clinics. We carry derma products, glutathione skin care lines like facial wash, soaps and lotions. Also foot blush, peeling sets, underarm and bikini whitening products, medicated toners and anything you need to become flawlessly beautiful.
You can contact us thru email at Jenkins_5686@yahoo.com & 09223299019
WHAT TO EXPECT WHEN BUYING FROM
Head to Sole Skin Essentials Shop
We are proud of the personalized customer service we offer. With Head to Sole Skin Essentials, you can be assured that you are dealing with a company that care's about their customers. We treat our customers VERY WELL and we strive to make each and every transaction a truly pleasant experience for everyone. We normally give out a lot of freebies on random on most of our shipment everyday. We value our customers and we want them to be our customers for life. And we do our best to provide the fastest shipping service from the Philippines. You can trust that we are here to assist you all the way.
We pack each item with great care and EACH BOX or package is CUSTOM-FIT for each item.
YOUR FREQUENTLY ASKED SHIPPING QUESTIONS and ANSWERS:
1. DO YOU COMBINE SHIPPING?
A: Yes of course, we always combine shipping for multiple purchases, buy more and save big on BULK SHIPMENTS for purchases made within 3 consecutive days.
2. WHEN CAN I EXPECT MY PACKAGE TO BE SHIPPED?
A: We ship during Mondays to Fridays. Except Sat, Sundays and Philippine Holidays when the post office is closed. Your order will be shipped within 24-38 hours after we receive payment.
3. WHAT IS THE SHIPPING SERVICE YOU USE?
A: We use PHILIPPINE POST to ship packages worldwide. This is the same as USPS in the USA or PARCEL FORCE in United Kingdom (same with Japan Post, Singapore Post etc).
The STANDARD SHIPPING SERVICE we use are REGISTERED (RECORDED) AIR PARCEL. We also use INTERNATIONAL EXPRESS MAIL SERVICE (EMS) when requested and paid.
WE ALSO OFFER OPTIONAL INSURANCE FOR PACKAGES WITH OUR TIE UP INSURANCE COMPANY.
4. HOW LONG DOES IT TAKE FOR PACKAGES TO ARRIVE FROM MANILA?
A: REGISTERED AIR PARCELS take anywhere from 15-25 DAYS FROM DATE OF SHIPPING to arrive to International destinations. Asia and Europe (Except ITALY) destinations receive their parcels faster from Manila while USA Buyers may expect it to arrive around 15 days and CANADA buyers please allow 19-24 days for parcels to arrive. Normally if your country is closer to Asia you receive the items faster.
FOR GUAM and ITALY BUYERS ONLY, we can only ship via GLOBAL EMS EXPRESS to these countries to avoid long customs delays expected in these countries.
5. WHAT IS A REGISTERED PARCEL?
A: REGISTERED AIR PARCELS are parcels that are manually recorded through postal networks. Your post office will require the addressee to claim the package at the post office by providing valid IDENTIFICATION and SIGNATURE. Registered Parcels are manually recorded through postal networks which makes it virtually safe from theft and loss. Only the addressee is authorized to access and claim the package which is the main safety feature of this service.
6. WILL MY REGISTERED PARCEL BE DELIVERED?
A: European buyers can expect parcel door-to-door delivery thru PARCEL FORCE. All other countries MAY BE REQUIRED TO PICK UP the parcel at the MAIN POST OFFICE BRANCH in their area after being left a parcel notice card. ID and Signature is required upon claiming of the parcel to make sure the recipient gets the package safely this may still be the case but for US States packages MAY BE delivered door to door already.
7. I THINK I DID NOT RECEIVE MY PARCEL or NOTICE CARD FROM MY POST OFFICE?
A: In the event you fail to receive a PARCEL OR PARCEL NOTICE CARD from your post office after 25 DAYS FROM DATE OF SHIPPING, do NOT worry, just inform us so we can send you the SCANNED MAILING RECEIPT and complete instructions to claim your package at the MAIN POST OFFICE BRANCH in your area.
8. BUT WHAT IF I NEED THE ITEM/s ASAP, WHAT IS THE FASTEST SHIPPING YOU OFFER?
If you need the item ASAP, please send us an E-MAIL MESSAGE and REQUEST for GLOBAL EXPRESS EMS SHIPPING. Please note that Global EMS Express takes 5-7 DAYS worldwide with door-to-door delivery. This service is a bit expensive and will cost about TWICE or THRICE the standard shipping rate so we recommend this only if you need the item ASAP. Please take note that we will quote Global Express Postage for you on the E-MAIL if you request for it and we need to receive correct payment with correct EMS postage so we can upgrade shipping for you.
9. WHAT IF I HAVE TO CLAIM MY PARCEL AT THE POST OFFICE, CAN IT WAIT?
Please take note that you may be required to PICK UP THE PACKAGE at your post office for ID and Signature. Once notified, please pick up the package as soon as time permits you. All parcels are held by your post office only for about 2-weeks AFTER THE FIRST PARCEL NOTICE CARD has been issued. They will send 2 Parcel Notice Cards at your address to let you know you need to claim a package.
If the parcel remains UNCLAIMED at your post office within 2-3 weeks at most, your post office will stamp the package as UNCLAIMED and will return it back to sender. Your post office will have an OFFICIAL RECORD if they have returned the parcel back to sender already.
Once returned, we receive it back after about 40-50 DAYS and we will notify you complete with parcel photos included. Buyer is responsible for re-sending additional postage fees for us to re-package and re-send the order. All returned parcels must be RE-SHIPPED to the buyer and all re-shipping charges must be paid by the buyer. So please make sure to expect your parcels/ parcel notice cards and let us know when you don't receive it 25 days after so we can help you check on it.
PROMPT AND FRIENDLY CORRESPONDENCE
Please take note that we are very considerate people and we value your messages. WE ALWAYS REPLY FAST and FRIENDLY TO ALL EMAILS. Please make sure to contact us thru E-mail Jenkins_5686@yahoo.com 09223299019 | 